[German title: Bessere Kontrolle und Produktivität im Softwareentwicklungsprozess durch das Capability Maturity Modell]
The impact of software capability maturity model on knowledge management and organisational learning: empirical findings and useful insights
Emilio Bellini and Corrado Lo Storto
International Journal of Information Systems and Change Management
Issue: Volume 1, Number 4 / 2006
Pages: 339 – 373
Abstract: This paper, using qualitative and quantitative data relative to the software process improvement initiative in which the Italian branch of a multinational software company was engaged from January 1997 to May 2001, investigates the impact of Capability Maturity Model (CMM) certification on organisational learning. A knowledge management perspective is adopted to explain the software development process increase in productivity. Data suggest that CMM can effectively support and address knowledge management and learning within a software organisation. Disciplined methods and practices are expected to result in better control over the software development process, and organisations using a well-structured process model such as the CMM can use the process infrastructure it provides for organisational learning.
Keywords: software process improvement, capability maturity model, CMM, knowledge management, organisational learning, software development, process modelling, Italy
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