Benchmarking, 14 (1), 2007 – performance management/e-bussiness related to knowledge management

[German title: Benchmarking, 14 (1), 2007 – Leistung/e-business in Beziehung zum Wissensmanagement]

Title: Democracy in management – the new coming of MBO via organisational dialogue 
Author(s): Jussi Okkonen 
Journal: Benchmarking: An International Journal 
ISSN: 1463-5771 
Year: 2007 Volume: 14 Issue: 1 Page: 7 – 21 
DOI: 10.1108/14635770710730900 
Publisher: Emerald Group Publishing Limited 

Abstract: Purpose – The main purpose of the paper is to analyse how a performance measurement system constitutes a dialogue to enable manageability in knowledge work organisations.
Design/methodology/approach – The paper is based on an action research project aimed to study the use of performance measurement in a knowledge work context. The case study is applied. The results are derived in participative action research interventions that aimed to build an applicable performance measurement system in three individual organisations. The approach is constructive and normative.
Findings – The paper provides information about applications of performance measurement in knowledge work context. As a result there is discussion on applying performance measurement in the managerial system of knowledge worker organisations and description of using performance measurement in knowledge work context. The contribution consists of managerial norms for applying performance measurement in knowledge work context.
Research limitations/implications – The research, thus the results too, is delineated to small and medium size organisations.
Practical implications – In the paper there are several transferable results. As the aim was to have normative results, the degree of practicality is relatively high. Taking the restrictions of conceptuality of performance measurement into account, the paper provides useful information to practitioners.
Originality/value – The paper answers the research question set. Originality of the paper lies in the field applying performance measurement. It continues the discussion on the traditions of management and leadership. 

Keywords: Democracy, Knowledge management, Performance measurement (quality) 

Article Type: Research paper 

Article URL:

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Title: The adoption of e-business and knowledge management in SMEs 
Author(s): S. Maguire, S.C.L. Koh, A. Magrys 
Journal: Benchmarking: An International Journal 
ISSN: 1463-5771 
Year: 2007 Volume: 14 Issue: 1 Page: 37 – 58 
DOI: 10.1108/14635770710730928 
Publisher: Emerald Group Publishing Limited 

Abstract: Purpose – This paper seeks to investigate how small and medium-sized enterprises (SMEs) are using information and communications technology (ICT) to try and gain a competitive advantage.
Design/methodology/approach – A joint methodology of questionnaire survey and semi-structured interviews was used for both phases of the study. The research method used consisted of mailed questionnaires being sent to over 200 firms with follow-up telephone interviews. This paper combines a significant literature review with primary data collected from the various SMEs.
Findings – This paper provides sound evidence that SMEs can gain competitive advantage through the use of ICT. More than 70 per cent of the respondents identified ICT as aiding their business in one or more of the accepted competitive areas. However, there is potential for SMEs to gain further advantages by using an integrated and strategic approach in their use of ICT.
Research limitations/implications – The research has direct implications for UK SMEs. It will be interesting to undertake an international comparison of ICT assimilation in SMEs.
Practical implications – This research identifies the need for a coherent reference framework for SMEs to assess, manage, and utilise existing and future e-business tools.
Originality/value – SMEs tend to use their ICT independently rather than in an integrated manner. They are not always able to take advantage of methodologies generally developed for large firms. Currently SMEs are not taking advantage of supply chain management and customer relationship management applications. A significant majority of SMEs are not using knowledge management techniques. 

Keywords: Electronic commerce, Knowledge management, Small to medium-sized enterprises 

Article Type: Research paper 

Article URL:

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