[German title: Wie man mehr Wert aus Wissensbasen erhält]
Do knowledge management incentives pay off?
Knowledge@W.P. Carey, February 14, 2007
Abstract: When employees make up their minds that a knowledge management (KM) system is more trouble than it’s worth, they simply stop using it. This decision affects the employer’s bottom line and is a crucial factor in whether the big aspirations for a KM system pan out. Indeed, such investments frequently under-perform, which leaves companies wondering how they can get more value out of their knowledgebases. Govind Iyer and Sury Ravindran, associate professors of information systems at the W. P. Carey School, decided to look at the problem from a new angle — and found some surprising results.
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