How to get more value out of knowledgebases

[German title: Wie man mehr Wert aus Wissensbasen erhält]

Managing Technology
Do knowledge management incentives pay off?
Knowledge@W.P. Carey, February 14, 2007

Abstract: When employees make up their minds that a knowledge management (KM) system is more trouble than it’s worth, they simply stop using it. This decision affects the employer’s bottom line and is a crucial factor in whether the big aspirations for a KM system pan out. Indeed, such investments frequently under-perform, which leaves companies wondering how they can get more value out of their knowledgebases. Govind Iyer and Sury Ravindran, associate professors of information systems at the W. P. Carey School, decided to look at the problem from a new angle — and found some surprising results.

Read the article online.

© All materials copyright of the Arizona Board of Regents at the W. P. Carey School, Arizona State University, and the Wharton School of the University of Pennsylvania

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