Inside Knowledge Magazine, 10 (5), 2007

Editor’s letter
Knowledge: When not to share?


Case study: Department of Treasury and Finance, Victoria 
Capturing tacit knowledge as part of a broader KM strategy can be challenging, but videoing key sessions can help. By Linda Page.

Masterclass: KM implementation 
Persuading staff to open up to knowledge management requires a change in attitude and corporate culture. But that can be a long and arduous task. Nick Milton and Tom Young explain how it should be approached.

Cover story: Knowledge transfer 
When companies outsource, they have to make a crucial decision that could affect profitability: what knowledge should they share and what should they protect?

Case study: Royal Mail Group 
When Royal Mail Group’s losses reached £1.5m a day, it launched a renewal plan intended to return it to profitability – and its HR department was one of many to face major upheaval. It therefore used KM to support the re-organisation – to retain knowledge that might otherwise walk out of the door.

Case report: American Power Conversion 
When Rick Wallace joined American Power Conversion with a brief to develop its learning and knowledge management, he probably hadn’t banked on the company merging with a rival just six months later – and a KM pioneer as well.


Knowledgeworks: Grab the wheel 
Mergers and acquisitions are much like bumper car rides – chaotic and over all too quickly. By Jerry Ash

Thought leader: What Gordon Ramsay taught me about KM 
Some people can write almost as naturally as they breathe – regardless of their profession – and some people cannot. Likewise, some people simply ‘do’ knowledge management (KM) as if it were an integral part of the way they work. It’s simply the way they are. Celebrity chef Gordon Ramsay is one such person.

The knowledge: Ken Thompson 
Taking time out from his career as a software engineer, Ken Thompson is bringing the lessons learnt from nature’s ‘biological teams’ into the workplace. Sandra Higgison finds out what we’re doing wrong and what makes ants, bees and geese interact so successfully.

The Gurteen perspective: Avoiding jargon 
At a conference recently, I noticed a participant had written on her feedback form that one of the speaker’s sessions was “nerdy”, but then as an afterthought she had written in brackets that the speaker wasn’t. I found this rather amusing, as the speaker had done his best to tone down the techie aspects of his talk for the audience.

Book review: Killer Web Content 
Putting up a website – even one intended to conduct e-commerce – is easy, these days. However, putting up a website of any complexity does take a lot of thought and planning beforehand if its purpose is to be met. Does Killer Web Content help organisations overcome such challenges?

Read the articles online. (Later the issue will be available in the archive.)


New reports from Jerry Ash and Stan Garfield
The sequel to Next Generation Knowledge Management from KM writer and Inside Knowledge special correspondent Jerry Ash has been published by Ark Group, just six months after his sell-out debut. Also released at the same time is the debut report from HP’s Stan Garfield, called Implementing a Successful KM Programme.

Knowledge drain’ warning over offshoring
Companies are failing to consider the knowledge-management (KM) implications of offshoring manufacturing and other processes and risk losing valuable intellectual property as a result, according to a new report by the Eindhoven University of Technology and KM consultancy Squarewise.
Knowledge cities
The first Knowledge Cities Summit is set to be held in the Autumn in Monterrey, Mexico, as part of the broader Global Knowledge-Based Development Week being held in the same place, at the same time.
A very wiki way to write a book
Lawyer and blogger Justin Patten, who specialises in technology and social media, is writing a book on the subject – using a weblog to solicit contributions from the community at large.
CMS Watch’s predictions for 2007
CMS Watch has seen in the new year by releasing its 12 predictions for the content management market in 2007 with a warning: not much is likely to happen.

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