Is knowledge management linked to e-business performance?

[German title: Besteht ein Zusammenhang zwischen Wissensmanagement und der Leistungsfähigkeit des elektronischen Geschäftsbetriebes?]

Title: Knowledge management: An overview of European reality 
Author(s): Maria Teresa Borges Tiago, João Pedro Almeida Couto, Flávio Gomes Tiago, António Cabral Vieira 
Journal: Management Research News 
ISSN: 0140-9174 
Year: 2007 Volume: 30 Issue: 2 Page: 100 – 114 
DOI: 10.1108/01409170710722946 
Publisher: Barmarick Publications 

Abstract: Purpose – This paper aims to determine whether the implementation of knowledge management (KM) is linked to e-business performance and to identify the nature of the relationship existing in the different components of knowledge-sharing and application and internet-based KM.
Design/methodology/approach – This paper establishes a new model of the practices and results of the KM which has been tested in European companies. For that purpose, a structural equation modelling analysis was used.
Findings – The results show that product innovation and external employees’ access to databases have a strong positive effect on the maximization of internet-based KM and that internet-based KM has also a positive impact on e-business performance.
Research limitations/implications – Limitations of this study include the need for more research into the KM cycle. This paper contributes to the research on this topic with new evidence in a broad sample.
Practical implications – These results point to KM’s usefulness in improving every day e-business processes. Therefore managers should be aware of these benefits.
Originality/value – The present study advances knowledge on the nature of the relative importance of different components of internet-based KM as drivers of e-business performance. 

Keywords: Electronic commerce, Internet, Knowledge management 

Article Type: Research paper 

Article URL:

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