[German title: Systeme entwickeln, durch die man wirksam Wissensweitergabe und die Einführung optimaler Verfahren organisiert]
Knowledge Management of Internal Best Practices
Knowledge Management Best Practices benchmarking report KM-31
Best Practices, LLC
Abstract: Does your company know what it knows? Identify, record, and disseminate internal best practices throughout your organization. This Best Practices Benchmarking® Report profiles a diverse group of companies that have demonstrated effective operating practices and winning strategies in the area of sharing best practices through knowledge management.
Industries Profiled: Manufacturing; High Tech; Financial Services; Consulting; Telecommunications; Distribution; Retail; Chemical; Banking; Energy; Health Care; Insurance; Computers; Automobile; Computer Hardware; Diversified; Entertainment; Pharmaceutical; Biotech; Internet; Media; Publishing; Cable; Multiple
Companies Profiled: Xerox; American Express; Booz Allen & Hamilton; AT&T; Avon; Buckman Laboratories; Canadian Imperial Bank of Commerce; Chaparral Steel; Chemical Bank; Chevron; Cigna; CoreState Bank; Dow Chemical; Eastman Chemical; EDS; Ford; General Electric; General Motors; Harris Corporation; Hewlett-Packard; Johnson Controls; Koch Industries; Manco; MetLife; Milliken; Monsanto; Motorola; Pella; Pfizer; PricewaterhouseCoopers; Qwest Communications; Skandia; Time Warner; Toyota; Verizon; Wal-Mart; Wells Fargo
Key Findings: Integrated Performance Systems and Key Performance Dimensions: Using best practice research findings, the Best Practices, LLC research team identified key performance dimensions or sub-elements that are cornerstones of the integrated management system. The key performance dimensions include:
- Link Best Practices to Strategy Fulfillment
- Best Practice Identification Systems
- Best Practice Recognition Systems
- Communicating Best Practices
- Best Practice Knowledge Sharing Systems
- Ongoing Nurturing of Best Practices
Download the report’s executive summary and purchase the report online.
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