Applying Snowden’s Narrative Technique to Conduct Project Debrief Within the British Council: An Exemplar of Knowledge Management Project
Bonnie Cheuk 1
Capturing Users’ Tacit Knowledge in ERP Implementation: An Exploratory Multi-Site Case Study
Ramaraj Palanisamy 9
Creating Explanations That Guide and Motivate
Theodore J. Randles and Chris D. Blades 25
Towards a Knowledge Management System Development Method: Critique of Some Relevant Theories and Methodologies
Abou-Bakr Abdel-Moteleb and Mark Woodman 33
Classification of Knowledge Areas/Hierarchies and Its Implications in Mass Customisation: An Exploratory Study
Sung-Eui Cho, Won Jun Lee and Jonguk Kim 45
Environmental Scanning in Tunisian Manufacturing SMEs
Souad Kamoun-Chouk 57
Exploring Knowledge Management and Knowledge Sharing in a Non-Profit Human Service Organisation
Kimberly Stauss 69
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