Improving Productivity Through Coaching and Mentoring
Nancy Thomas and Scott Saslow
Although coaching and mentoring seem similar on the surface, the two techniques — and their applications — can have substantially different effects in the workplace.
Inside the Latest Measurement Techniques
When applying metrics to learning, Motorola University has used a simple but purposeful approach called “goal, question, metric” (GQM). Through this approach, learning and development professionals ask three questions: What are your goals? What questions address whether the goals are being met? What metrics answer the question?
Technologies to Support Leadership Development
The tendency to “tech up” presentations and training, often without considering if we should, has proliferated learning and development. We need to evaluate how to match technologies to the content rather than designing a program that cannibalizes content with the latest, flashiest and most entertaining technologies.
The CLO Role Conversation
At the Spring 2007 CLO Symposium in Huntington Beach, Calif., 70 senior learning executives took part in an intensive work session to produce their best thinking about the future of the CLO role. Through the discussions and post-event online contributors, we’ve put together a synopsis of the group’s findings.
Managing Succession Plans and Career Paths
Effective managers always anticipate the need for successors, and they are prepared. Because organizations cannot assume the mere existence of a talent pool guarantees the succession neatly will fit into place, effective succession management requires careful planning, mentoring and grooming.
OppenheimerFunds’ Patricia Lovett: Earning a Seat at the Table
At OppenheimerFunds Inc., Patricia M. Lovett, senior vice president of learning and development, uses her operational experience to help keep employees engaged. Her expertise has helped her team build partnerships within the business and earn a seat at the table.
DHL Express Sales Asia-Pacific: Delivering Training Worldwide
With employees spread out over 41 countries and speaking five languages, delivering effective training within DHL Express Sales Asia-Pacific is no easy feat. It’s up to the training and development department to bring continuity to DHL’s overall learning philosophy while reaching across continents and cultures.
Analysis Paralysis: The Stagnant State of Measurement
Today’s CLOs find themselves in a measurement Catch-22: To successfully demonstrate the impact learning has on business results requires a willingness from management to grant access to key performance and result metrics, but management is often reluctant to provide this access when it doesn’t recognize training’s strategic value in the first place.
Five Ways to Use Social Networking for Learning
Selling Up, Selling Down
Should We Get Out Of the Training Business?
CLO Career Advice: Join a Board
Prisoners in the Classroom: Revisiting the Rules of Engagement
Communities of Practice 2.0
Jeanne C. Meister
Lennox International Inc. Finds Value in Mentoring
Leveraging Technology for Effective Succession Planning
Supporting Leadership Development in 30 Minutes or Less
University Health Systems:
Measures of Success
CLO Results and Related Responsibilities
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