Employees’ perceived usability of KM tools and its effects

[German title: Wie Angestellte die Nützlichkeit von WM-Werkzeugen wahrnehmen und deren Wirkung]

A path model linking organizational knowledge attributes, information processing capabilities, and perceived usability
Tzu-Chuan Choua, Pao-Long Changb, Yih-Ping Chengc and Chien-Tzu Tsaib
Information & Management, Volume 44, Issue 4, June 2007, Pages 408-417

Abstract: Employees’ perceptions of knowledge management (KM) has been of increasing interest to organization researchers who have suggested that the understanding of organization information processing (OIP) capabilities is important in providing KM activities. Yet, there has been little research on the link between OIP capabilities and employees’ perceived usability of KM tools in an organization. We developed a path model employing several constructs: teachability, codificability, information acquisition, information dissemination, organizational memory, information integration, and perceived usability. We then explored the relationships between employees’ perception of the effectiveness of KM activities and empirically tested the model using a sample of 157 enterprises from the Taiwanese Information Service Industry. Our results showed that all proposed relationships except a link between codificability and memory capability were supported by the data. The findings and their implications are discussed.

Keywords: Teachability; Codificability; Information acquisition; Information dissemination; Organizational memory; Information integration

Read/purchase the article online.

Copyright © 2007 Elsevier B.V. All rights reserved.

Leave a Reply

Your email address will not be published. Required fields are marked *