How to measure Knowledge Management depends on organizational context

[German title: Wie man Wissensmanagement misst, hängt vom Unternehmenskontext ab]

APQC’s Knowledge Base, 05/23/2007 
Author: Kelly Butler

Abstract: As the field of KM gains momentum, it is critical that organizations continue to develop adequate assessment metrics. The form of measurement will differ across organizational contexts. In some situations, a complete valuation is needed, whereas in others less formal measures may be adequate. The challenge for management is to find the right mix for each specific organization or program.

Classification Codes:

  • Topics : KM Measures  
  • Processes : 12.1 Create and manage organizational performance strategy, 12.1.2  Measure process productivity

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