[German title: Wie man Wissensmanagement misst, hängt vom Unternehmenskontext ab]
EFFECTIVELY MEASURING KNOWLEDGE MANAGEMENT
APQC’s Knowledge Base, 05/23/2007
Author: Kelly Butler
Abstract: As the field of KM gains momentum, it is critical that organizations continue to develop adequate assessment metrics. The form of measurement will differ across organizational contexts. In some situations, a complete valuation is needed, whereas in others less formal measures may be adequate. The challenge for management is to find the right mix for each specific organization or program.
- Topics : KM Measures
- Processes : 12.1 Create and manage organizational performance strategy, 12.1.2 Measure process productivity
Read the full article online.