The Taiwanese have higher expectations from KM than their US counterparts

[German title: Im Gegensatz zu US-Amerikanern erhoffen sich Taiwanesen mehr von Wissensmanagement]

Title: Collectivism and expected benefits of knowledge management: A comparison of Taiwanese and US perceptions 
Author(s): William D. Schulte, Young K. Kim 
Journal: Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness 
ISSN: 1059-5422 
Year: 2007 Volume: 17 Issue: 1/2 Page: 109 – 117 
DOI: 10.1108/10595420710816650 
Publisher: Emerald Group Publishing Limited 

Abstract: Purpose – To understand the role of national culture in knowledge management (KM), this study aims to examine whether workers of two different countries hold different expectations regarding KM.
Design/methodology/approach – This study used field research to test hypotheses. Statistical analysis was performed to compare expectations of KM of knowledge workers in the USA and Taiwan.
Findings – Comparisons of KM expectations were performed on data. The results show that workers in the USA and Taiwan have significantly different levels of expectations regarding KM.
Research limitations/implications – Despite the limitations of mailed surveys, based on the results and high-response rate, it appears that respondents in Taiwan have higher expectations from KM than their US counterparts.
Practical implications – Drawing from the research of Geert Hofstede and others, this study adds to our understanding of the relationships between national culture and KM by examining the differences between US and Taiwanese workers. These differences should be considered when KM strategies are formulated and implemented by international managers.
Originality/value – Many previous studies examined the relationship between organizational culture and perceived benefits of KM. However, no major study was done to examine whether national culture plays a significant role in KM expectations. The results of the study make significant contributions in terms of theoretical and practical understanding of the relationships between national culture and KM. 

Keywords: International organizations, Knowledge management, National cultures, Taiwan, United States of America 

Article Type: Research paper 

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