Business Information Review, (24) 3, 2007 – interesting articles

[German title: Business Information Review, (24) 3, 2007 – interessante Artikel]

Knowledge Appreciation: A mature approach to the effective use of knowledge for performance improvement
Gwenda Sippings
Business Information Review, Vol. 24, No. 3, 161-169 (2007)

Abstract: Discusses the concept of Knowledge Appreciation from three aspects, which are underpinned by critical information management and personal performance skills. Looks first at the need to appreciate knowledge as assets held within the organization, generally in systems and through products and services which are created and maintained using information management techniques. Secondly, considers the importance of appreciating the people within an organization in whom the knowledge resides. Thirdly, suggests ways in which the value of knowledge can be appreciated for improved performance.

Key Words: benchmark • corporate knowledge • cost • employee • knowledge appreciation • knowledge assets • knowledge management • knowledge measurement • knowledge sharing • performance • personal knowledge • ratio • statistics • testimonial • value

DOI: 10.1177/0266382107081611

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Social Networking Analysis: Its application to facilitate knowledge transfer
Bonnie Cheuk
Business Information Review, Vol. 24, No. 3, 170-176 (2007)

Abstract: Explains how the British Council used the theory of Social Networking Analysis (SNA) as a practical tool to support its knowledge management programme, when faced with the challenges presented by a globally dispersed workforce. Demonstrates that SNA exercises are simple to carry out and that the results can provide a focal point for discussion in improving knowledge flow — in particular of the need to balance people to people networking against document exchange. Gives details of how the SNA exercise was conducted, covering the data collection, analysis and visualization, and the discussion of the findings and resultant proposals for interventions. Highlights the key learning points that resulted and explains the benefits gained from the exercise, while also highlighting some of the limitations of the resulting social networking map.

Key Words: British Council • data analysis • data collection • knowledge management • knowledge sharing • mapping • networks • Social Networking Analysis • visualization

DOI: 10.1177/0266382107081612

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© 2007 SAGE Publications

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