Human Systems Management, 26 (3), 2007 – interesting articles

[German title: Human Systems Management, 26 (3), 2007 – interessante Artike]

Information transformation: Some missing links  pp. 157 – 172 
Ivan P. Vaghely, Pierre-André Julien, André Cyr 
Abstract: Using grounded theory along with participant observation and interviews the authors explore how individuals in organizations process information. They build a model of human information processing which links the cognitivist-constructionist perspective to an algorithmic-heuristic continuum. They test this model using non-parametric procedures and find interesting results showing links to efficient information processing outcomes such as contributions to decision-making, knowledge-creation and innovation. They also identify some elements of best practice by efficient human information processing individuals whom they call the “information catalysts”.

Keywords: Human information processing, algorithmic and heuristic information processing, cognitivist and constructionist perspectives, efficient information processing outcomes, information catalyst, information best practices

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How knowledge organizations work: The case of detectives in police investigations  pp. 173 – 180 
Petter Gottschalk 
Abstract: Criminal investigation is a challenging task for detectives. This paper is concerned with characteristics of effective detectives. In a survey in Norway, police investigators were asked to list the five most important characteristics of effective detectives. This was done in a free format, requiring content analysis to categorize responses. Responses were categorized according to thinking styles in police investigations. While creativity was the most frequently mentioned characteristic, content analysis shows that the skill style of detectives is the most effective thinking style.

Keywords: Creativity, professional skills, law enforcement, method style, challenge style, skill style, risk style
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Knowledge processes and learning options in networks: Evidence from telecommunications  pp. 181 – 192 
Evangelos Katsamakas 

Abstract: This paper articulates a network approach to knowledge processes and information systems in organizations. It proposes that cross-business-unit knowledge processes and the learning role of information systems are embedded within a network of relationships that link business units. Exploratory evidence from a large telecommunications firm shows that relationships have strategic learning option value. Learning processes are often informal and emergent thus information systems should provide a flexible infrastructure enabling the evolution of learning processes. The paper identifies important feedback loops that can be leveraged by knowledge managers, who should be seen as cultivators of knowledge processes, rather than omnipotent planners and designers.

Keywords: Knowledge management, information systems, organizational learning, networks, telecommunications, strategic learning options, feedback loop, case study, dynamic systems

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