Inside Knowledge Magazine, 11 (1), 2007

Editor’s letter
How are you doing?
It is almost two years since I had the great privilege of becoming editor of Inside Knowledge. In that time, it has been my pleasure to talk with the greats of the industry and read their insightful articles before anyone else. By Graeme Burton


EI case study: Herefordshire Council 
How do you raise the profile and importance of records management within a local authority? Herefordshire Council is undertaking a business-transformation programme in which records management will be key. Work has already started on changing the way in which staff view their records.

EI workshop: Intranet user requirements 
Whether it is a new intranet or part of a programme of consolidation, it is important to align the resulting system with user requirements. By Joanna Goodman.

Feature: Changing times 
Jan Wyllie explores the potential consequences of the rise of social-networking – and how taxonomies can help bring order to chaos.

Masterclass: Change management 
In the second of a two-part masterclass, Andrew MacNeil examines ways of engaging employees in the process and overcoming potential resistance.

EI workshop: Measured reaction 
What cannot be measured cannot be managed. So what metrics should an organisation use to measure the success of its intranet? By Stephen Musselwhite.

Case study: Allen & Overy 
How Allen & Overy has progressively rolled out social software – including wikis and blogs – to help staff work together better. By Ruth Ward.

EI feature: Data quality 
Poor data quality can infuriate customers and staff alike. But organisations are, at last, beginning to put in place technology and processes to deal with the problem.


The knowledge: Manfred Bornemann 
Manfred Bornemann is a restless individual. Not just a pioneer of intellectual-capital measurement and a knowledge-management practitioner, but an entrepreneur and academic, too.

Knowledgeworks: Perfect partners 
Jerry Ash makes the case for a close relationship between information management and knowledge management.

The Gurteen perspective: Open and transparent? 
When considering knowledge sharing or creating a more collaborative culture, we often talk about the need for people to be open and for more transparency. By David Gurteen.

Book review: The Secret Language of Leadership 
Successful leaders have always needed to be good communicators, to inspire. But never more so than today, even in quite humdrum leadership positions, given the near-permanent state of corporate change that we all live in these days.

Case report: Oracle 
Fast growth and multiple acquisitions can put a strain on any corporate knowledge management programme. But Oracle shows how such challenges can be dealt with. By Jerry Ash.

Thought leader: Sam Marshall 
Just as the baby boomers leave, we’re looking to replace them with ‘generation next’. Not only is this a much smaller population to recruit from, but they have much higher expectations, too.

Book review: Net Work 
Human networks are everywhere. Literally. We network at work (obviously); within the companies and industries that we work in; among various sets of friends; with family. And few specialists explain exactly how they work and add value than Patti Anklam.

Last word: Flood warning 
What would happen to your organisation’s records – whether on paper or electronic – should your office or home become flooded? By Doug Miles.

Read/purchase the articles online.

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