Inside Knowledge Magazine, 11 (3), 2007


A safe pair of hands
Jessica Twentyman, Consulting Editor


A journey to the heart of usuability 
Now working at EDF Energy, Carolyn Clarke recalls how a previous employer notched up considerable website success by placing usability at the heart of its strategy.

New kid on the block 
EDI may be the established method for large organisations to exchange documents with their trading partners, but newer, XML-based options are increasingly providing a viable alternative for companies of all sizes.

Re-use strategies 
Knowledge re-use and capture is surprisingly challenging in project-based organisations. But there are some tools and techniques that can help to overcome any potential hurdles.

Share and share alike 
Mobile services provider O2 has implemented a collaborative solution to enable multiple business units to share knowledge in a rapidly changing business environment.

Measuring the impact of KM 
Consultants at software company Teradata can be confident that the company’s KM programme has improved margins, boosted revenues and reduced risk – because they’ve got the metrics to prove it.

Personal knowledge management: up close and personal 
Could personal knowledge management (PKM) be the key to enhancing the productivity and effectiveness of information workers in your organisation?

The Knowledge: Ahmed Bounfour 
Professor Ahmed Bounfour believes that, in the battle for global social advancement, knowledge management is an invaluable weapon.


An intellectual architecture for records management 
Many organisations fall inot the trap of not fully understanding the business drivers for corporate records management. Don’t be one of them.

Jerry Ash: KM+DM+KPI=ROI 
If you can’t tie KM to the bottom line, then how can you justify further investment when competing for corporate budget.

What I learnt about talent management from Marie Helvin 
MOST TALENT management perspectives take a corporate point of view. A survey by the Economist Intelligence Unit, for example, recently revealed that CEOs assign as much as 50 per cent of their time to talent management. Similarly, researchers at Ashbridge Management School describe talent management as a strategic imperative.

Book Review: New Business Models for the Knowledge Economy 
OVER THE past decade, we have seen the emergence of an economy in which the digital component has become a constant presence. In this digital world, connectivity and communication are greatly enhanced and knowledge resources have superseded economic property in importance. In this increasingly knowledge-based economy, meanwhile, the old principles of business can no longer be applied.

The Gurteen Perspective: TYFSAK! TYFSAK? 
I’D LIKE to tell you a story about an incident that happened to me almost 15 years ago, when I was working in the US. It hugely influenced me at the time and has stayed with me ever since.

Thought Leader 
PUBLIC UTILITY service companies traditionally provide the backbone of any economy. They arrange the supply of energy in the forms of electricity and gas, water and sometimes waste disposal too, and are generally best liked when not really visible in daily operations.

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