[German title: KMWorld Weißbuchserie zum Wissensmanagement – Band VI]
Best Practices in Enterprise Knowledge Management – Volume VI
KMWorld, Best Practice White Paper Series, November/December 2007
What’s the New Face of Knowledge Management?
Here’s a shocker: There was a time when knowledge management wasn’t very well accepted. The early proponents—self-described “global, big-picture” thinkers—made a critical strategic error and gave the reigning executives of the day the perfect exit route. . . .
Acmepedia: A Case Study in Wikis, Facets and KM
Enterprise wikis are still squarely in the experimental phase of being accepted into KM practices, but there’s already enough success to say they’ll be here for the long run. . . .
Implementing KM: Key Planning Considerations
Today’s consumers expect fast and convenient online self-service, and they demand knowledgeable, responsive support. . . .
The Information Dashboard
A dashboard is a vital tool for monitoring the daily health of your organization. From a single interface, decision makers have access. . . .
Enabling Search-driven Knowledge Management
Knowledge management has been a persistent, high-priority item on the business and IT development agendas for the past eight to 10 years. . . .
Making Content Manageable
Knowledge workers are some of an organization’s most valuable assets. But through no fault of their own, these employees waste a great deal. . . .
Enterprise Information Access and Navigation
In fast-changing competitive environments, an enterprise maintains its competitiveness
by cultivating the enormous potential of its DNA. . . .
Improving the Efficiency of Legal Services
What if every lawyer had an assistant sitting by their side, participating in all their business-related actions throughout the day. . . ?
Download, Deploy & Discover…All Your Corporate Content
There are many drivers that require companies to manage knowledge more effectively. . . .
Four Tips for Great E-Service
E-service is great—when it works. Unfortunately, that is not always the case. JupiterResearch reports that bad e-service. . . .
KM for “Stand-Out” Customer Service
Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning. . . .
Turning Information into Knowledge
Knowledge exists in every organization that brings together people who work toward a common goal. Knowledge management is. . . .
Business Semantics Management
Today’s rapid-paced business environment is forcing companies to find new ways to respond to an increasingly dynamic marketplace. . . .
Extraordinary Journey or Navigation Nightmare?
Who doesn’t like the idea of a road trip? The anticipation of new experiences and attractions is always exciting. But if you miss a turn. . . .
Read the full issue online. (free registration required)