[Book] Call for Abstacts: 3rd KnowledgeBoard Book "Supporting Service Innovation through Knowledge Management"
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[German title: [Buch] Aufforderung zur Einreichung von Kurzfassungen: 3. Buch des KnowledgeBoard “Unterstützung von Dienstleistungsinnovationen durch Wissensmanagement]

Call for Extended Abstacts for the 3rd KnowledgeBoard Book “Supporting Service Innovation through Knowledge Management: Practical Insights and Case Studies”

Deadline for the submission of extended abstracts: 31 March 2008

After the success of its first two books on “Real-Life Knowledge Management: Lessons from the Field” and “Hands-On Knowledge Co-Creation and Sharing: Practical Methods and Techniques” (PDF) and requests from the community, the editors are happy to launch a call for contributions for a new book on ‘Supporting Service Innovation through Knowledge Management: Practical Insights and Case Studies’. For the first time, this book will be developed in strong cooperation with the Swiss Knowledge Management Forum (SKMF) , a Community that incubates and promotes new ways of thought in the area of KM in Switzerland. Again for the first time, this book will be supported by a number of sponsors from industry.
We invite authors to submit extended abstracts covering case studies and other practical insights on how knowledge management methods, techniques or tools have successfully helped innovation in the service industry. The principal audience of the book are practitioners, CEOs and innovation managers. This book will equip them with a set of usable and practical examples of the different KM methods, tools and instruments that support service innovation.

The deadline for the submission of extended abstracts is 31 March 2008. Please read the attached full call for extended abstracts for details.

For more information go to the website of the call.


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[Book] Call for Abstacts: 3rd KnowledgeBoard Book "Supporting Service Innovation through Knowledge Management" — 1 Comment

  1. Reference:
    Patricia Wolf, Sami Kazi, Peter Troxler and Ralf Jonischkeit (Eds.): Supporting Service Innovation through Knowledge Management: Practical Insights and Case Studies. Swiss Knowledge Management Forum, 2009. 421 pages, ISBN: 3033019188, 9783033019188

    Description:
    Service innovation is a major driving force in building and maintaining future turnover and earnings potential, offering new market opportunities for an active and fruitful relationship/partnership with clients. The third book in the KnowledgeBoard series aims to investigate and showcase different industrial experiences and practical insights into the role of knowledge management to support service innovation within and across organisations.

    Table of Contents:
    Applying Storytelling in the Service Innovation Process – Findings from a Case Study
    Adrienne Schäfer, Roman Aebersold

    Exploring Knowledge and Innovation Management Practices in Service Sector SMEs
    Patricia Wolf; Pierre-Yves Kocher; Lukas Scheiber

    Integration of Customer Knowledge for the Generation of Service Innovation in the Music Industry
    Selma Borovac, Joanna Golata, Tobias Müller-Prothmann, Edda Behnken

    Leadership for Sustainable Knowledge Management and Service Innovation in Construction
    Shamas-ur-Rehman Toor, George Ofori

    Future Centers: engines for service innovation
    Ron Dvir, Paolo Martinez, Hank Kune, Leif Edvinsson

    A Private Bank in Search for Innovative Communication Structures
    Martin Felix Räber, Patricia Wolf

    A Systemic Approach of Knowledge Development to Create Service Innovation
    Marinita Schumacher

    Swiss Cleantech: Accelerating Innovation via a Hybrid Approach
    Christian Häuselmann, Bridget Wandelt

    Co-creating Service Innovation with Clients and Staff – The PwC Innovation Factory
    Beat Knechtli, Martin Wallin

    Knowledge Management supporting the Innovation Strategy in Service Operations
    David Birchall, Jeni Giambona

    ‘Constructing’ Sustainable Innovation through Knowledge Management – The Case of Plasterboard
    Prija Johal, John Colley

    A Practical Introduction to Service Innovation
    Alban Fischer

    Mission (im)possible? – Prototyping Service Innovation
    Anne-Katrin Neyer, Bernhard Doll, Kathrin Möslein

    Social Capital – the Human Side of Innovation
    Silvio Erni, Ruedi Krummenacher

    Open Content in the Creative Industries: A Source for Service Innovation
    Peter Troxler

    How a traditional training center was transformed into an open innovation service provider – model, lifecycle and operating principles
    Ron Dvir

    Customer Interaction in Service Innovation – A Checklist for Service Innovators
    Arja Kuusisto, Mikko Riepula

    How Future Center Catalyze Service Innovation in Education
    Ron Dvir, Yael Schwartzberg, Haya Avni, Pnina El-Al Anglert

    Legal Aspects of Crowdsourcing – Knowledge Management as Part of an Adequate Risk Management
    Tobias Sedlmeier, Jan Morgenstern

    Disruptive Service Innovation
    Patricia Wolf, Ron Dvir Sami Kazi

    Teaser:
    Download the first few chapters (1-6) for free. (alternative download)

    Chapter 1: A Practical Introduction to Service Innovation

    Chapter 2: Exploring Knowledge and Innovation Management Practices in Service Sector SMEs

    Chapter 3: Integration of Customer Knowledge for the Generation of Service Innovation in the Music Industry

    Chapter 4: Leadership for Sustainable Knowledge Management and Service Innovation in Construction

    Chapter 5: Knowledge Management supporting the Innovation Strategy in Service Operations

    Chapter 6: Mission(im)possible? – Prototyping Service Innovation

    Purchase:
    You can buy the hard copy of the book from SKMF

    Price (incl. Postage and Handling)
    Switzerland: CHF 70
    Europe: EUR 60
    Oversees: EUR 68

    Order: kontakt(at)skmf.net

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