Service productivity gains through information and communication technology applications: a service marketing approach pp. 4 – 22
The digital divide in the internet usage within enlarged European Union: a multivariate comparative analysis pp. 23 – 36
Hanna Dudek and Monika Krawiec
E-procurement of telecom services for the public sector pp. 37 – 48
Identifying and measuring the success factors of mobile business services pp. 49 – 63
Maiju Markova, Anne Aula, Antti Lonnqvist, et al.
Towards an optimised design of private complex services pp. 64 – 79
Oliver Bohl, Shakib Manouchehri, Udo Winand
How can an ICT tool strengthen network capabilities? Evidence from the role of knowledge codification in the KMP experience pp. 80 – 92
Knowledge-based alliances as a driver of mobile telecommunications convergence: an historical and technical overview pp. 93 – 105
John Rice and Nigel Martin
Managing supplier relations with balanced scorecard pp. 106 – 120
Staffan Brege, Per-Olof Brehmer, Jakob Rehme
Users’ perception of mobile payment pp. 121 – 142
Steinar Kristoffersen, Anders Synstad, Kristian Sorli
Determining website content for small businesses: assisting the planning of owner/managers pp. 143 – 161
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