[Deutscher Titel: Faktoren, durch die ein Unternehmen überlegene wissensbasierte Fähigkeiten erlangt]
Title: Knowledge-based capabilities and their impact on performance: a best practice management evaluation
Author(s): Moustafa Battor, Mohamed Zairi, Arthur Francis
Journal: Business Strategy Series
Year: 2008 Volume: 9 Issue: 2 Page: 47 – 56
Abstract: Purpose – It is widely acknowledged that customer relationship management (CRM), market orientation, organizational learning and innovation are the most critical knowledge-based capabilities required to achieve superior performance. The purpose of this paper is to identify management practices that are necessary to develop these capabilities.
Design/methodology/approach – The findings of this paper are based on the analysis of a number of best practice case studies that have been published on many subjects, including, for example, strategic marketing, relationship marketing and knowledge management.
Findings – Successful companies are configurations of management practices that enable the development of knowledge-based capabilities. This paper identifies the factors that give a firm superior knowledge-based capabilities.
Practical implications – The paper provides managers with some insights into how to develop better knowledge-based capabilities.
Originality/value – The paper highlights a set of attitudes and practices that are necessary for firm success in today’s competitive environment.
Keywords: Business performance, Customer relations, Innovation, Learning organizations, Market orientation
Article Type: Research paper
Article URL: http://www.emeraldinsight.com/10.1108/17515630810857012
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