Virtual communities of practice in a hotel group

[Deutscher Titel: Virtuelle Praxisgemeinschaften in einer Hotelgruppe]

King, M.A.
The Implementation of DSpace at the InterContinental Hotels Group: A Knowledge Management Project Success
Journal of Cases on Information Technology, Vol. 10, Issue 2 2008, pp. 10-24
Abstract: The InterContinental Hotels Group ( is the world’s largest hospitality and accommodation provider by room count. 2002 was a banner growth year for the corporate and the volume of customer relationship management projects and resulting reports posed a digital retention problem. To address their knowledge management challenge, the Decision Science Support department initiated a digital repository and archiving project. The original project scope was for a departmental solution but after implementation, other departments quickly realized the value of virtual communities of practice and the Decision Science Support department made the DSpace platform available to the global enterprise.

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