Katrina Pugh and Nancy M. Dixon
Don’t Just Capture Knowledge—Put It to Work
Harvard Business Review, May 2008
Abstract: What’s the point of capturing organizational knowledge if it’s going to be tossed into some file and forgotten? That’s all too often what happens to lessons from postmortems and after-action reviews. One way to make sure such knowledge will benefit the people who need it is to engage them in what we call a knowledge harvest: a systematic, facilitated gathering and circulation of knowledge. Our approach—piloted by Intel Solution Services (ISS), Intel’s IT consulting arm—has helped the company speed collection and transmission, and has improved the likelihood that knowledge gets productively and creatively reused.
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