NASA ask Magazine, 2/2008


3 In This Issue
By Don Cohen

4 From the APPEL Director
By Ed Hoffman

54 The Knowledge Notebook
By Laurence Prusak

56 ASK Interactive


9 Counterfactual Thinking
By Will iam H. Gerstenmaier, Scott S. Goodwin, and Jacob L. Keaton
Preparing for the unexpected means challenging conventional thinking and your own favorite assumptions.

17 Interview with Christyl Johnson
By Don Cohen
NASA’s assistant associate administrator talks about her early experiences at the Agency, the importance of mentoring, and how to attract talented new engineers and scientists.

27 Fusing Risk Management and Knowledge Management
By Charles Tucker
Linking knowledge management to recognized risks improves the chances that valuable knowledge will be reused.

32 Infusing Operability: KSC Launch Experience Helps Shape New Vehicle Design
By Pat Simpkins, Al an Littlefield , and Larry Schultz
Knowledge from decades of launch experience at Kennedy is being applied to the design of new launch vehicles and spacecraft.

39 Harvesting Project Knowledge
By Kate Pugh and Nancy Dixon
Trained facilitators identify and help transmit important project knowledge.

47 Technological Progress from User Necessity
By Svetlana Shkolyar
Kennedy Space Center’s Applied Physics Lab works with users to develop the launch services technologies they really need.

50 X-Teams for Innovation
By Deborah Ancona and Henrik Bresman
High-performance teams are good at finding outside knowledge, resources, and support.


5 Juno: Making the Most of More Time
By Rick Grammier
A launch delay gave the Juno team more time for planning and risk reduction.

13 The Applied Meteorology Unit: True Technology Transfer
By Carol Anne Dunn and Francis J. Merceret
The weather technology group develops tools that meet specific space program needs.

23 The Road to GRACE
By Edg ar S. (Ab ) Davis
Building relationships and taking advantage of unexpected opportunities put this international science mission on track.

29 Managing—and Learning from—a Lunar Reconnaissance Orbiter Risk
By Charles Tucker
The process used to solve a fuel-sloshing issue offers a model for dealing with risk.

35 Applying the Secrets of Hubble’s Success to Constellation
By Frank Cepollina
A design that supports in-orbit servicing saved the Hubble telescope; NASA’s new vehicle designers should take that lesson to heart.

42 To Stay or Go? A UAV Science Project Story
By Tony Kim
As this science team discovered, sometimes you have to find your way around a problem that cannot be solved.

Read the full articles online.


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