Measuring the degree of organized and systematic knowledge management

[Deutscher Titel: Den Grad organisierten und systematischen Wissensmanagements messen]

Catherine L Wang, Pervaiz K Ahmed and Mohammed Rafiq
Knowledge management orientation: construct development and empirical validation
European Journal of Information Systems (2008) 17, 219–235

Abstract: We introduce the concept of knowledge management orientation (KMO) – the degree to which a firm demonstrates behaviors of organized and systematic knowledge management (KM) implementation. Based on an extensive review of the KM literature, the KMO concept is operationalized as a second-order latent construct consisting of four main component factors: organizational memory, knowledge sharing, knowledge absorption, and knowledge receptivity. We then validate the KMO construct using data from 213 United Kingdom firms. The findings provide strong support for the unidimensionality, reliability, discriminant validity, and convergent validity of the KMO construct. We also test the impact of KMO on firm performance and find a significant, positive relationship, providing support for the predictive validity of the KMO construct. Our findings suggest that KMO is an effective measure of the firm-level KM-oriented behaviors. The theoretical, methodological, and practical implications of the KMO construct are also discussed.

Keywords: knowledge management orientation, scale development, confirmatory factor analysis

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