Inside Knowledge Magazine, 12 (1), 2008

Editor’s letter
KM: The equaliser in Latin America
Jerry Ash, Editor


IK cover feature: Knowledge management and innovation in the Latin American region
Latin American countries are aware that financial capital has been replaced by human capital and they have plenty of it. They are deliberately latching onto the knowledge advantage from Mexico to Venezuela. This report begins a series of reports in this issue of Inside Knowledge magazine.


The knowledge: Stowe Boyd
Constructed with Social Tools

Book review: The Nonverbal Advantage: Secrets and Science of Body Language at Work
Virtual networking may be the boon of a growing global business world, but virtual communication lacks something important – body language. Once you’ve taken nonverbal communication away from human discourse, you have no way of reinforcing your credibility or ‘reading’ the true feelings or meanings behind what other people say.

The Gurteen perspective: Raising all the ships on the sea
What is ‘the commons’? Many of you will have heard of the tragedy of the commons where limited natural resources such as the land and the sea are overused and polluted as people act in their own self-interest.

Thought leader: Dont connect the dots; watch the noise
On 12 September, 2001, I received an e-mail from the CEO of my company (a federal contracting firm located just outside Washington DC). As F-16s continued their combat air patrols over my neighbourhood, I read, paraphrasing: ‘John, yesterday (9-11) was a failure of knowledge management. In the years to come, this will be the critical area for improvement’.

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