[Deutscher Titel: Wie man SharePoint erfolgreich einführt]
Critical Success Factors When Building a Knowledge Management System
SharePoint Magazine, December 4, 2008
Overview: In today’s business climate, competitive pressures are greater than ever. Organizations must leverage any competitive advantage to gain or maintain an edge. Or, in the midst of a shrinking economy, there is always a need to do more with less. Recently, many organizations have turned to knowledge management (KM) systems like SharePoint to create new knowledge. Some experts consider knowledge to be perhaps the only sustainable competitive advantage. With knowledge come better decisions, more efficient teams, and a commitment to learning. However, the high risk of failure is well documented which compels us to study why and then define critical success factors that are found within successful implementations.
Working in the researcher’s favor is the overwhelming consistency found when researching these critical success factors (CSF). Furthermore, in a study of thirty-one KM projects1 across twenty-four companies, researchers found that successful projects “had virtually the same indicators.” Additionally, the study concluded that “the unsuccessful or not yet successful projects had few or none of the characteristics.” These findings give us a high degree of confidence in the factors that are provided here. These factors have been selected based on the frequency found in journal articles, various case studies and experience in deploying SharePoint solutions.
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